At OIK Studios, we are committed to providing you with high-quality, unique designs. However, if you are not completely satisfied with your purchase, we are here to assist you with our return and exchange policy.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned or exchanged within 14 days of the delivery date.
- Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
- Custom-made or personalized items are not eligible for returns or exchanges unless there is a defect or error in the product.
2. How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact us at info@oikstudios.com with your order number and reason for the return or exchange.
We will respond with return instructions and a return shipping address.
Ship the item back to us within 14 days after you receive return approval. Please note: the customer is responsible for return shipping costs unless the product is defective or damaged.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return instructions and specify the desired replacement in your email. We will process the exchange once we receive the returned item. Exchanges are subject to stock availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@oikstudios.com with your order number and photos of the damage. We will arrange for a replacement or a refund at no extra cost to you.
6. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-made or personalized products
- Gift cards
- Items marked as final sale
7. International Orders
For international returns or exchanges, the customer is responsible for all shipping fees, including any customs duties or taxes that may apply. We recommend using a trackable shipping service, as we cannot be held responsible for lost or delayed returns.
8. Contact Us
If you have any questions about our return and exchange policy, please contact us at:
OIK Studios
Email: info@oikstudios.com